I posted a review recently about BR, expressing my displeasue with a recent event. UPDATE! My review was not so good. Bob called me and we discussed the problem to my satisfation. Bob went well out of his way to make everything right, proving that he was more than honest. I can now give BR 5 STARS! My confidence in BR is surely restored and I shall be most happy to continue doing business with BR!
After receiving a fair price from Kevin for exchanging out my heat pump system, I went with Blue Ridge Heating and Air. Mike and John worked tirelessly to remove my old handler and heat pump before installing a new system in frigid temps. Wanda and Rhonda also were very helpful throughout the process. Honestly, everyone was polite, thorough, and dedicating to getting the job done right. The new unit is running smoothly, and I'd recommend Blue Ridge Heating and Air to others who are considering replacing their unit!
Bobby was on time, Checked the unit, made me aware of a potential failing capacitor which I had replaced, Explained to me about the options of a 2 time a year service check with I purchased. Appreciate him being taking the time to be thorough. Thank you
Just wanted to say a Big THANK YOU to Blue Ridge Heating and Air ! Your qualified and professional staff came to my home on this hot day and installed a new heat pump that required them to get into my sauna of an attic. The work was completed in a timely manor with little to no mess. Your company was the only out of 5 companies I checked with that would offer this great financing. I will be recommending your services to all my friends. Again, a big THANKS to the two technicians that were at my home.
It's been a year since my installation of my Generac Generator and gas line. But I still would like to give thanks and a high recognition to both Neal Eaton and Jamie Bishop. Neal and Jamie are a great asset to your team. They were professional and did a fantastic job. I will definitely use your company again and recommend Blue Ridge Heating & Air to my friends.Again thanks so much. Adonna Summers
Have done business with Blue Ridge Heating & Air for many years. Always great service. Great people to do business with. Honest. Prompt. Friendly. Gives us peace of mind knowing our AC/Heating equipment is in good hands. We always request Bobby to check our AC/heating. Very professional. Very knowlegable.
Every year Blue Ridge checks out our system. Customer service has always been their top priority. Bobby, our technician today, encompasses what great customer service should be. I would recommend this company to anyone.
Service Tech Chris Pendleton did a fabulous job. He and all the folks from Blue Ridge are absolutely wonderful. We have had a maintenance service agreement with them for 20+ years and have never been disappointed. Strongly recommend them to all.
Blue Ridge Heating and Air installers(Robert & Preston) You guys are awesome!! Thank You so much for all your help in installing my new Trane heating and air system. You really are friendly and very professional. You made me feel comfortable with my new units. Thanks again guys. Great working with you this week. Look forward to a cool summer and a warm winter.
Generator AND Pellet stoves installed to perfection
I put this review on Google Reviews also.Blue Ridge HVAC installed a Lowes-purchased whole-house generator for me about 6 months ago. I purchased a floor-model (demo) pellet stove from them just a few weeks ago, along with a pallet of pellets. The whole-house generator works great, kicks on for self-test every week, and has run once during a power outage flawlessly. The installation was very clean and they coordinated with my propane company on their own. ZERO hassle for me, no call-backs and I couldn't be happier. Now comes the pellet stove. The installation was beautiful and perfect, and they even off-loaded my pellets in a shed for me. I was thrilled. However, in the second time starting the stove, it would not work right. Error messages all over. I called Blue Ridge, and 2 fellows came out the next morning, spent had to go for parts, but got it going again. Fine. It worked for 2 days, quit working (lots of the same odd error codes) and again they came right out the next day. This time they traced it to a little safety switch on the door which might have been (probably was!) the issue all along. This time is working. And working. Obviously no charges for these call-backs. This kind of thing can happen to these delicate things on installation, and it survived the initial self-tests at installation and after the repairs, so I did not fault Blue Ridge. They stood behind their product, again, a floor model sold at a discount, all smalls. We could not be happier with the company, and I am pleased to report that the negative posts are not universal, and this real double-customer will go back to them for my HVAC work without question.
Blue Ridge Heating and Air kept my 45 year old heating and cooling system going until parts were no longer available. I always took advantage of their twice yearly "check-up" specials. This year they installed a new Trane system for me which is totally efficient and quiet. I found Blue Ridge Heat & AC to be completely honest and trustworthy.I love those folks!
I recently relocated to Charlotte and had sold my home in the NRV. I received news at 4:20pm from my realtor that my AC stopped working the day before I was scheduled to close on my home. I was almost three hours away and the team at Blue Ridge Heating & Air had a maintenance tech out to my home by 5:00pm and had resolved the issue by 1:00pm the next day. I have never used Blue Ridge before, I always used the company that originally installed my unit for any maintenance/repairs. I am SO appreciative they were able to help me out on such short notice and understood that this was a pressing issue. A huge high five to the staff at Blue Ridge Heating and Air. I have raved about them to everyone I know. You guys rock!!! Thanks again for helping me divert a huge catastrophe!
We came home from being out at the river, to a house hotter than outside. We contacted our land lord who in return contacted Blue Ridge Heating & Air. Contact with Blue Ridge H&A was made around 8:30pm on a Saturday. William who was on a job in Floyd County said he would make it out to us in Giles County tonight. William showed up at 11:00pm and had the problem diagnosed and repaired in under 30min. Replaced 2 parts and we're going to have a great night sleep. Thank you Will and thank you BR H&A!
Replace Heat Pump,Air Handler, Duct work and Thermostat
Great professional job done by Robert & Tim. The work was done on time and done right. Technicians were very polite, respectful, knowledgeable and able to answer all our questions. Blue Ridge Heating and Air will be our ongoing service provider.