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We have recently had maintenance service (October 2019) completed on two heat pump systems and a generator. The technician (Will for the most recent visit) was on time and explained options for some minor repairs on one of the systems. We have used Blue Ridge for the probably the last 12 years. I recommend them.
We have a rental unit and the heat pump went out during a cold spell a couple weeks ago with temperatures in the teens. I had called a couple other places with high quotes saying they would take weeks to replace the system. I then called Blue Ridge Heating and Air and someone came out the next day to do a quote and were able to come do the whole installation 3 days later! I was never able to get to the property to meet them but they did what they said they would do in a timely manner. I will be using them from now on for all of my heating and air needs.
Wiill Earles can fixed my air conditioner in leads than 5 mintues
Will Earles can back on my request to see what was causing the
Burning seem located the problem
Fixed it and stayed to make sure it was fixed
Ok and the unit and my fuse box was in working order
Thanks Soo much for all your help
PC was helpful with the installation of the new thermostat and replacing the transformer. PC was always on time and always gave a heads-up on when he should arrive to my home. Excellent service!
Great experience from from our first meeting with James to quote the generator sale/installation until the date of completion. Neil and Chandler were professional, helpful and friendly throughout the installation process. Would recommend their service to all!
Had my hvac system tuned up and the gentleman did an outstanding job. He was knowledgeable, honest and professional. He took the time to patiently answer my questions. Very good service and an enjoyable experience.
We had them come out to check out our gas fireplace he came looked at it it needed a battery in the unit didn’t have one in the truck I supplied 2 and for 15 minutes he charged me 120.00. Rip off company
Always professional and willing to take time to explain equipment! Highly recommend to anyone with generator, heating and ac needs!
BR gave me the best quote for my new AC system and their installation is super fast. Great service that deserves a more than 5 stars rating.
Two Thumbs Up! Chris is an annual fixture at our home during Summer. He's been our 'go to' technician for our Geothermal System - keeping it tuned up and working perfectly. Today he responded to a last minute request to change out a couple outdoor outlets. Again, great job!
If I could give these guys more than five stars, I would. Steve and Aaron have spent a week at our house installing new heat pumps and rezoning the house to two zones. They are competent and friendly, great attitudes, and it was no hassle at all having these guys in our home for a week. I plan to set up maintenance contracts with Blue Ridge to keep everything running smoothly. I would not hesitate to hire them again!
I posted a review recently about BR, expressing my displeasue with a recent event. UPDATE! My review was not so good. Bob called me and we discussed the problem to my satisfation. Bob went well out of his way to make everything right, proving that he was more than honest. I can now give BR 5 STARS! My confidence in BR is surely restored and I shall be most happy to continue doing business with BR!
After receiving a fair price from Kevin for exchanging out my heat pump system, I went with Blue Ridge Heating and Air. Mike and John worked tirelessly to remove my old handler and heat pump before installing a new system in frigid temps. Wanda and Rhonda also were very helpful throughout the process. Honestly, everyone was polite, thorough, and dedicating to getting the job done right. The new unit is running smoothly, and I'd recommend Blue Ridge Heating and Air to others who are considering replacing their unit!
Charles has been servicing our heating and air units for our home as well as our business for several years.
I highly recommend this company!
I have always been pleased with the service from Blue Ridge Heating and Air. Bobby Q has serviced my unit on more than one occasion. He is always on time, thorough, helpful, and friendly.
Bobby was on time, Checked the unit, made me aware of a potential failing capacitor which I had replaced, Explained to me about the options of a 2 time a year service check with I purchased. Appreciate him being taking the time to be thorough. Thank you
Just wanted to say a Big THANK YOU to Blue Ridge Heating and Air !
Your qualified and professional staff came to my home on this hot day and installed a new heat pump that required them to get into my sauna of an attic. The work was completed in a timely manor with little to no mess. Your company was the only out of 5 companies I checked with that would offer this great financing.
I will be recommending your services to all my friends. Again, a big THANKS to the two technicians that were at my home.
It's been a year since my installation of my Generac Generator and gas line. But I still would like to give thanks and a high recognition to both Neal Eaton and Jamie Bishop. Neal and Jamie are a great asset to your team. They were professional and did a fantastic job. I will definitely use your company again and recommend Blue Ridge Heating & Air to my friends.
Again thanks so much.
I always ask for Bobby Q. when needing services. He is thorough when giving my AC and heating a check up to prevent problems. I would never use any other service.
Service is as always good and friendly. Never a problem with Blue Ridge.
Have done business with Blue Ridge Heating & Air for many years. Always great service. Great people to do business with. Honest. Prompt. Friendly. Gives us peace of mind knowing our AC/Heating equipment is in good hands. We always request Bobby to check our AC/heating. Very professional. Very knowlegable.
Every year Blue Ridge checks out our system. Customer service has always been their top priority. Bobby, our technician today, encompasses what great customer service should be. I would recommend this company to anyone.
They showed up in a timely fashion, diagnosed the problem and put in a tempo. fix 'till the parts arrive for a final fix. This is a Geothermal unit in our home in Salem.
Bobby Q, Josh, and Justin did a very nice job setting up my new system. Very professional job, clean, to the point, and efficient.
Service Tech Chris Pendleton did a fabulous job. He and all the folks from Blue Ridge are absolutely wonderful. We have had a maintenance service agreement with them for 20+ years and have never been disappointed. Strongly recommend them to all.
Blue Ridge Heating and Air installers(Robert & Preston) You guys are awesome!! Thank You so much for all your help in installing my new Trane heating and air system. You really are friendly and very professional. You made me feel comfortable with my new units. Thanks again guys. Great working with you this week. Look forward to a cool summer and a warm winter.
I put this review on Google Reviews also.
Blue Ridge HVAC installed a Lowes-purchased whole-house generator for me about 6 months ago. I purchased a floor-model (demo) pellet stove from them just a few weeks ago, along with a pallet of pellets. The whole-house generator works great, kicks on for self-test every week, and has run once during a power outage flawlessly. The installation was very clean and they coordinated with my propane company on their own. ZERO hassle for me, no call-backs and I couldn't be happier. Now comes the pellet stove. The installation was beautiful and perfect, and they even off-loaded my pellets in a shed for me. I was thrilled. However, in the second time starting the stove, it would not work right. Error messages all over. I called Blue Ridge, and 2 fellows came out the next morning, spent had to go for parts, but got it going again. Fine. It worked for 2 days, quit working (lots of the same odd error codes) and again they came right out the next day. This time they traced it to a little safety switch on the door which might have been (probably was!) the issue all along. This time is working. And working. Obviously no charges for these call-backs. This kind of thing can happen to these delicate things on installation, and it survived the initial self-tests at installation and after the repairs, so I did not fault Blue Ridge. They stood behind their product, again, a floor model sold at a discount, all smalls. We could not be happier with the company, and I am pleased to report that the negative posts are not universal, and this real double-customer will go back to them for my HVAC work without question.
Great job on installing the outdoor furnace thank you so much
Just want to say what a good job yall did on installing my outdoor furnace. And the two guys were very polite thank you
Blue Ridge Heating and Air kept my 45 year old heating and cooling system going until parts were no longer available. I always took advantage of their twice yearly "check-up" specials. This year they installed a new Trane system for me which is totally efficient and quiet. I found Blue Ridge Heat & AC to be completely honest and trustworthy.I love those folks!
I recently relocated to Charlotte and had sold my home in the NRV. I received news at 4:20pm from my realtor that my AC stopped working the day before I was scheduled to close on my home. I was almost three hours away and the team at Blue Ridge Heating & Air had a maintenance tech out to my home by 5:00pm and had resolved the issue by 1:00pm the next day. I have never used Blue Ridge before, I always used the company that originally installed my unit for any maintenance/repairs. I am SO appreciative they were able to help me out on such short notice and understood that this was a pressing issue. A huge high five to the staff at Blue Ridge Heating and Air. I have raved about them to everyone I know. You guys rock!!! Thanks again for helping me divert a huge catastrophe!
We came home from being out at the river, to a house hotter than outside. We contacted our land lord who in return contacted Blue Ridge Heating & Air. Contact with Blue Ridge H&A was made around 8:30pm on a Saturday. William who was on a job in Floyd County said he would make it out to us in Giles County tonight. William showed up at 11:00pm and had the problem diagnosed and repaired in under 30min. Replaced 2 parts and we're going to have a great night sleep. Thank you Will and thank you BR H&A!
Great professional job done by Robert & Tim. The work was done on time and done right. Technicians were very polite, respectful, knowledgeable and able to answer all our questions. Blue Ridge Heating and Air will be our ongoing service provider.
Thank you very much.